Past research has shown that employee training in soft skills can boost productivity, morale, and satisfaction. But a new study adds a layer of nuance: In a National Bureau of Economic Research working paper, researchers found that whether or not an employee sees any meaningful performance gains from a soft-skills training program depends in large part on how they got there.

Already a member? Sign in.

Join Charter Pro to gain access.

Indispensable for your job, expensable to your company. Become a member to get unlimited access to our news and insights, and:

  • Learn from experts in AI, flexible work, and equity
  • Quickly and confidently implement our customizable tools, templates, and benchmarks
  • Connect with leaders at our live events and virtual workshops
  • Drive business impact with essential analysis
  • Stay ahead on critical workplace issues
Then $299.00 per year
Trusted by change-ready leaders from innovative companies like:
Other subscription options:
Contact us for team memberships.
Learn about Charter CxO memberships.
Have questions? Contact us