Charter CEO Kevin Delaney conducted a 20-minute interview with Christina Maslach and Michael Leiter, the co-authors of the new book The Burnout Challenge: Managing People's Relationships with Their Jobs. The conversation covered actionable ways to manage employee burnout and strategies for successfully promoting sustainable performance.

  • Read our book briefing on The Burnout Challenge: Managing People's Relationships with Their Jobs

Key takeaways:

Survey your workers to find where pockets of burnout exist.

To diagnose burnout, start by looking at the department or team level rather than by individual.

Involve employees in the conversation about what should change.

Incivility at work is one of the main drivers of burnout. On the flipside, creating a more respectful culture can help combat it.

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