Somewhere between one-third and half of employees don’t understand their benefits, depending on the survey. No matter the exact figure, this much is clear: Closing the understanding gap in an inclusive way means providing multiple pathways for people to learn what’s available to them, without privileging one group’s learning preferences over another’s. It also means presenting the information by need, rather than by demographic.

Here are three steps to ensure that workers of all ages and stages have equal access to their benefits information, taken from our playbook on managing a multigenerational workforce:

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