When identifying where AI—or any technology—can be most impactful for your firm, there is one particularly promising place to start: workers’ friction points.

Stephanie Bell, a senior research scientist at Partnership on AI, told Charter that targeting “something that's known to be an opportunity or a pain point to the workforce” can encourage workers’ buy-in in team adoption. Relevance to their roles is one of the biggest determinants of whether or not people will want to use AI technologies at work.

The workers and managers we surveyed for new research about AI and worker inclusion identified these six related factors. Among them, we look at three approaches that can most quickly help employers enroll their staff and roll out new tools for mutual gain.

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